Delivery

 

Our orders are shipped within 2 business days of purchase from our offices in Copenhagen, Denmark. Once your order is shipped, we estimate you will receive your order within 3-8 business days within EU and up to 10 business days for countries outside of the EU. 

All orders within Denmark are shipped free when you purchase over 500 DKK. Additionally, all orders within Sweden are shipped free when you purchase over 700 SEK. For other countries you are eligeble for free shipping when ordering for over 80 USD or 67 EUR. 

Luxembourg - 15 EUR
Macedonia - 15 EUR
Malaysia - 19 USD
Malta - 15 EUR
Mexico - 19 USD
Monaco - 15 EUR
Montenegro - 15 EUR
Myanmar - 19 USD
New Zealand - 19 USD
Norway - 15 EUR
Oman - 19 USD
Pakistan - 19 USD
Panama - 19 USD
Peru - 19 USD
Philippines - 19 USD
Poland - 15 EUR
Portugal - 15 EUR
Qatar - 19 USD
Romania - 15 EUR
Russia - 15 EUR
San Marino - 15 EUR
Saudi Arabia - 19 USD
Serbia - 15 EUR
Singapore - 19 USD
Slovakia - 15 EUR
Slovenia - 15 EUR
South Africa - 19 USD
South Korea - 19 USD
Spain - 15 EUR
Sri Lanka - 19 USD
Sweden - 79 SEK
Switzerland - 15 EUR
Taiwan - 19 USD
Thailand - 19 USD
The Netherlands - 10 EUR
Turkey - 15 EUR
Ukraine - 15 EUR
United Arab Emirates - 19 USD
United Kingdom - 15 EUR
United States of America - 19 USD
Uruguay - 19 USD
Vietnam - 19 USD

We ship internationally, please check the list further for the full list of the countries that we ship to. 
 

Argentina - 19 USD
Australia - 19 USD
Austria - 15 EUR
Bahrain - 19 USD
Belgium - 10 EUR
Brazil - 19 USD
Bulgaria - 15 EUR
Canada - 19 USD
Chile - 19 USD
China - 19 USD
Colombia - 19 USD
Croatia - 15 EUR
Cyprus - 15 EUR
Czech Republic - 15 EUR
Denmark - 39 DKK
Dominican Republic - 19 USD
Egypt - 19 USD
Estonia - 15 EUR
Faroe Islands - 120 DKK
Finland - 15 EUR
France - 15 EUR
Germany - 10 EUR
Gibraltar - 15 EUR
Greece - 15 EUR
Greenland - 120 DKK
Hong Kong - 19 USD
Hungary - 15 EUR
Iceland - 15 EUR
India - 19 USD
Indonesia - 19 USD
Ireland - 15 EUR
Israel - 19 USD
Italy - 15 EUR
Japan - 19 USD
Jordan - 19 USD
Kuwait - 19 USD
Latvia - 15 EUR
Lebanon - 19 USD
Liechtenstein - 15 EUR
Lithuania - 15 EUR

If you don't see your country on the list, however, would like to make a purchase please get in touch with us via email info@aviendofairytales.com. 

When ordering items or goods to be delivered outside of the EU, VAT, import charges and various national taxes may be charged when the package arrives at the country of delivery. The buyer is responsible for the payment of any additional costs, fees or taxes.


Returns

We hope that you will be delighted with your Aviendo Fairytales purchases. However, if you are not completely satisfied with it then you can return it to us in its original condition, for a refund. You can return any item within 21 days of receipt for a refund of that item. These are the steps that you should follow in such case:

  1. Email us at info@aviendofairytales.com and let us know your Order Number as found on your Invoice that came inside the parcel and your reason for wanting to return the item.

  2. We’ll get back to you as soon as humanly possible with instructions on where to return your order, and any other arrangements such as refund amount or if for example, you want to exchange your item for another.

  3. Write the return address on outside of your package and choose the appropriate method of post to return your item to us. The cost of returning the item(-s) is your responsibility.

  4. We strongly recommend you to obtain the proof of postage or that you return your parcel using a signed for or special delivery service.

  5. Once we have received and verified your returned item(s), we will process the refund. You will be notified by email that your item(-s) have been received safely and that a refund will be actioned.

Your returned items must be in their original packaging. We reserve the right to charge a repackaging fee should the items be returned without the packaging. Please remember that the goods are your responsibility until they reach us. We will not issue refunds for goods that do not arrive or arrive damaged. Therefore, please ensure you package your return properly to prevent any damage to the items or boxes during transit.

Once the returned goods have arrived with us in their original condition, and complete with all their original packaging, we will refund the cost for the purchase via the same payment method that was used to make the purchase. We try to process all refunds quickly, but please allow up to 10 working days for this process.

We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was faulty or incorrect.

The address for returns is:

Aviendo ApS,
Esromgade 15, 2,
2200 København N,
DANMARK


Exchanges

If your order is not incorrect or faulty, and you would still like to exchange it, you can do so by letting us know by contacting us (please see how above) and we’ll send out a replacement item once we receive your returned item.