Terms & Conditions 

Here are our terms and conditions which will apply if you are using this site and/or placing an order with us. These terms apply to goods ordered via the internet. We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

Please read our Terms and Conditions carefully before placing any orders on our website. By placing an order, you enter into an agreement with us and accept these Terms and Conditions. We may modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. 


Delivery

 


Returns





Exchanges

 


Complaints





Operator

 

Our orders are shipped within 2 business days of purchase from our offices in Copenhagen, Denmark. Once your order is shipped, we estimate you will receive your order within 3-8 business days within EU and up to 10 business days for countries outside of the EU. 

Free shipping for all orders when you purchase above 300 DKK or 40 EUR or 50 USD.

Luxembourg - 10 EUR (DKK 75.00)
Macedonia - 10 EUR (DKK 75.00)
Malaysia - 12 USD (DKK 75.00)
Malta - 10 EUR (DKK 75.00)
Mexico - 12 USD (DKK 75.00)
Monaco - 10 EUR (DKK 75.00)
Montenegro - 10 EUR (DKK 75.00)
Myanmar - 12 USD (DKK 75.00)
New Zealand - 12 USD (DKK 75.00)
Norway - 10 EUR (DKK 75.00)
Oman - 12 USD (DKK 75.00)
Pakistan - 12 USD (DKK 75.00)
Panama - 12 USD (DKK 75.00)
Peru - 12 USD (DKK 75.00)
Philippines - 12 USD (DKK 75.00)
Poland - 10 EUR (DKK 75.00)
Portugal - 10 EUR (DKK 75.00)
Qatar - 12 USD (DKK 75.00)
Romania - 10 EUR (DKK 75.00)
Russia - 10 EUR (DKK 75.00)
San Marino - 10 EUR (DKK 75.00)
Saudi Arabia - 12 USD (DKK 75.00)
Serbia - 10 EUR (DKK 75.00)
Singapore - 12 USD (DKK 75.00)
Slovakia - 10 EUR (DKK 75.00)
Slovenia - 10 EUR (DKK 75.00)
South Africa - 12 USD (DKK 75.00)
South Korea - 12 USD (DKK 75.00)
Spain - 10 EUR (DKK 75.00)
Sri Lanka - 12 USD (DKK 75.00)
Sweden - 57 SKK
Switzerland - 10 EUR (DKK 75.00)
Taiwan - 12 USD (DKK 75.00)
Thailand - 12 USD (DKK 75.00)
The Netherlands - 10 EUR (DKK 75.00)
Turkey - 10 EUR (DKK 75.00)
Ukraine - 10 EUR (DKK 75.00)
United Arab Emirates - 12 USD (DKK 75.00)
United Kingdom - 10 EUR (DKK 75.00)
United States of America - 12 USD (DKK 75.00)
Uruguay - 12 USD (DKK 75.00)
Vietnam - 12 USD (DKK 75.00)

We ship internationally, please check the list further for the full list of the countries that we ship to. 
 

Argentina - 12 USD (DKK 75.00)
Australia - 12 USD (DKK 75.00)
Austria - 10 EUR (DKK 75.00)
Bahrain - 12 USD (DKK 75.00)
Belgium - 10 EUR (DKK 75.00)
Brazil - 12 USD (DKK 75.00)
Bulgaria - 10 EUR (DKK 75.00)
Canada - 12 USD (DKK 75.00)
Chile - 12 USD (DKK 75.00)
China - 12 USD (DKK 75.00)
Colombia - 12 USD (DKK 75.00)
Croatia - 10 EUR (DKK 75.00)
Cyprus - 10 EUR (DKK 75.00)
Czech Republic - 10 EUR (DKK 75.00)
Denmark - 29 DKK
Dominican Republic - 12 USD (DKK 75.00)
Egypt - 12 USD (DKK 75.00)
Estonia - 10 EUR (DKK 75.00)
Faroe Islands - 120 DKK
Finland - 10 EUR (DKK 75.00)
France - 10 EUR (DKK 75.00)
Germany - 10 EUR (DKK 75.00)
Gibraltar - 10 EUR (DKK 75.00)
Greece - 10 EUR (DKK 75.00)
Greenland - 120 DKK
Hong Kong - 12 USD (DKK 75.00)
Hungary - 10 EUR (DKK 75.00)
Iceland - 10 EUR (DKK 75.00)
India - 12 USD (DKK 75.00)
Indonesia - 12 USD (DKK 75.00)
Ireland - 10 EUR (DKK 75.00)
Israel - 12 USD (DKK 75.00)
Italy - 10 EUR (DKK 75.00)
Japan - 12 USD (DKK 75.00)
Jordan - 12 USD (DKK 75.00)
Kuwait - 12 USD (DKK 75.00)
Latvia - 10 EUR (DKK 75.00)
Lebanon - 12 USD (DKK 75.00)
Liechtenstein - 10 EUR (DKK 75.00)
Lithuania - 10 EUR (DKK 75.00)

If you don't see your country on the list, however, would like to make a purchase please get in touch with us via email info@aviendo.com. 

When ordering items or goods to be delivered outside of the EU, VAT, import charges and various national taxes may be charged when the package arrives at the country of delivery. The buyer is responsible for the payment of any additional costs, fees or taxes.


We hope that you will be delighted with your Aviendo Fairytales purchases. However, if you are not completely satisfied with it then you can return it to us in its original condition, for a refund. You can return any item within 21 days of receipt for a refund of that item. These are the steps that you should follow in such case:

  1. Email us at info@aviendo.com and let us know your Order Number as found on your Invoice that came inside the parcel and your reason for wanting to return the item.

  2. We’ll get back to you as soon as humanly possible with instructions on where to return your order, and any other arrangements such as refund amount or if for example, you want to exchange your item for another.

  3. Write the return address on outside of your package and choose the appropriate method of post to return your item to us. The cost of returning the item(-s) is your responsibility.

  4. We strongly recommend you to obtain the proof of postage or that you return your parcel using a signed for or special delivery service.

  5. Once we have received and verified your returned item(s), we will process the refund. You will be notified by email that your item(-s) have been received safely and that a refund will be actioned.

Your returned items must be in their original packaging. We reserve the right to charge a repackaging fee should the items be returned without the packaging. Please remember that the goods are your responsibility until they reach us. We will not issue refunds for goods that do not arrive or arrive damaged. Therefore, please ensure you package your return properly to prevent any damage to the items or boxes during transit.

Once the returned goods have arrived with us in their original condition, and complete with all their original packaging, we will refund the cost for the purchase via the same payment method that was used to make the purchase. We try to process all refunds quickly, but please allow up to 10 working days for this process.

We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was faulty or incorrect.

The address for returns is:

Aviendo ApS,
Esromgade 15, 2,
2200 København N,
DANMARK


If your order is not incorrect or faulty, and you would still like to exchange it, you can do so within 21 days from receipt by letting us know by contacting us (please see how above) and we’ll send out a replacement item once we receive your returned item.


Should you wish to file a complaint about our products, our services or our handling of your order, we ask you first to write to info@aviendo.com, marked “Complaint”. We are sure that we shall be able to find a proper solution. You can also read more about the Danish Center for Consumer Complaints on https://www.forbrug.dk/klagemuligheder/oversigt-over-klageinstanser/forbrugerklagesystemet/, or write directly to: Nævnenes Hus, Center for Klageløsning, Toldboden 2, 8800 Viborg, mail: nh@naevneneshus.dk


This site is owned and operated by Aviendo ApS, from its registered address at Gammel Kongevej 1, 1610 Copenhagen V, Denmark.



Purpose of the site

The purpose of the site is to provide information about Aviendo Fairy Tales, our brand story, products and current activities, and to serve as one of the portals through which our products can be purchased.



Availability of the site

We have taken every care in the preparation of the site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times.



Information on the site

The information on the site has been included in good faith for general informational purposes only. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.



Currency

The option to select currency provides an estimate for the display price of the product that is imported from Webservicex on a daily basis. The final price paid at checkout may vary slightly from displayed price.



Product and service availability

We try to ensure that all pricing and item descriptions are accurate. Photos have been made available to provide as an accurate reflection as possible of the real item, however, the user must acknowledge that there may be slight color variations when viewed on screen. We reserve the right to amend prices or descriptions in the event of any accidental inaccuracies.

Whilst every effort is made to ensure that all details, descriptions, and prices on the Aviendo Fairy Tales website are accurate, errors may sometimes occur. If we identify that an error has been made in the pricing, availability or description of the item(s) a customer has purchased, we will notify the customer as soon as possible. The customer will have the option of re-confirming the order as per the updated details or cancel the order. In the event that the customer decides to cancel the order due to any inaccuracies, but the customer has already paid for the purchase, a full refund will be given.

Reference to any product or service on the site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available in all countries or that the name and description of any product in your local shop will be the same as that included on the site.



Ownership of materials on the site

Aviendo ApS is unless otherwise stated, the owner of all copyright and database rights in the site and its contents. You may not publish, distribute, extract, re-utilise, or reproduce any part of the site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use licence set out in our copyright notice or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation as may apply in your country. However, if you wish to share material directly from our site, you can do so, just be sure to link to our site, and credit us.



Trademarks

 

Copyright

 
 

External links

 

Disclaimer of warranties and liability

Force Majeure

 


Applicable law

All brand, product and service names used on this site are the trademarks, trade names or service marks of Aviendo ApS unless stated otherwise. You may not market or distribute products or offer services under or by reference to or otherwise use or reproduce any of such trademarks, trade names or service marks without the prior written permission of Aviendo ApS or the owner of such trademarks, trade names or service marks.


Aviendo ApS 2011-2018. All Rights Reserved. The contents of these pages are © 2018 Aviendo ApS. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions - licence to copy for personal use: you may make copies of the site as necessary incidental acts during your viewing of it, and you may take a print for your personal use of so much of the site as it is reasonable for private purposes.

You may recopy the material to individual third parties for their personal information only, but only if:

  • You acknowledge the web pages of Aviendo ApS as the source of the material. You must include such acknowledgment along with the top-level URL from this website (e.g. https://www.aviendofairytales.com/) in the copy of the material; and
     

  • You inform the third party that these conditions apply to him or her and that he/she must comply with them. This license to recopy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of a page from the website of Aviendo ApS may be distributed or copied for any commercial purpose.

No part of the website may be reproduced or transmitted to or stored in any other web site or another form of the electronic retrieval system.


We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, and are not responsible for the availability of those websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.


To the fullest extent permitted by law all warranties (express or implied) in respect of the Site and the content of and your use of the same are excluded. Except in the case of death or personal injury caused by our negligence, to the fullest extent permitted by law, we exclude all liability to you in respect of your use of this site.


All orders are received with the reservation to force majeure. This includes any event that prevents or limits Aviendo ApS from delivering the order rightfully. Events could be war, civil war, disasters of nature, strikes and lockouts, fires, import/export bans, terror and other events. In case of force majeure we may cancel the order or deliver the item as soon as the problem in the specific situation has expired. In addition, Aviendo ApS is not liable for any loss that the customer may suffer due to force majeure.


We reserve the right to amend these Terms & Conditions without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the site.


These Terms are governed by and will be construed in accordance with the laws of Denmark. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the Danish Courts.